Accepted Refund Criteria
The following conditions and criteria constitute a valid causes for an approved return and refund of of your purchase.
Shipping Errors
We offer free shipping on all orders. There are no fees for shipping or returns and exchanges of merchandise.
Out of Stock
Orders are processed by the close of business at 5 p.m. CST on the day of the order or by 5 p.m. the following day if received after 5 p.m. Orders placed after 5 pm on Friday through Sunday will be processed on the next available business day and non-holiday business day.
Damaged Merchandise
Orders are shipped from multiple warehouse locations depending on your shipping address. Normal shipping times are 3 to 5 business days except for in-demand items, which may require additional shipping times up to 14 days.
Fulfillment Delays
Fulfillment times vary and depend on distribution or manufacturer locations. Low-quantity, out-of-stock and import items may require additional overseas transit times and may experience extended fulfillment of up to 30 days.
Quality Expectations
Please note that we can only ship to the billing address listed on the credit card used for the order.
Change of Mind
A 30-day satisfaction guarantee. If you ever experience buyer's remorse or changed your mind about your purchase, you can feel confident about your purchase being refunded as long as the your refund request is within 30 days of your purchase date.